Last updated: 12/02/26

[Strines Nightingale] (“we”, “us”, “our”) sells and distributes tickets for events and manages waiting lists for sold‑out or limited‑capacity events.

Contact details:

• Business name: Strines Nightingale
• Address: 105 Strines Road Sk67GE
• Email: info@strinesnightingale.com

If you have any questions about this policy, you can contact us using the details above.

This Privacy Policy explains:

• What personal data we collect;
• How and why we use it, especially for waiting lists;
• Who we share it with;
• How long we keep it;
• Your rights and choices.

By joining a waiting list or purchasing tickets from us, you agree to this Privacy Policy.

When you join a waiting list or buy tickets, we may collect:

Identity and contact data

• Name
• Email address
• Phone number
• Postal address (if required for billing or tickets)

Ticket and event data

• Event(s) you’re interested in
• Number and type of tickets requested
• Dates and times of events
• Seating or access preferences

Payment and transaction data

• Payment method (e.g. card type, PayPal, etc.)
• Payment status and history
• Note: We do not store full credit card numbers; these are processed by our payment provider.

Technical and usage data (if using our website/app)

• IP address
• Browser type and version
• Device information
• Pages visited, time and date of visit
• Cookies and similar technologies (see Section 9)

We use your personal data to:

1. Manage waiting lists
   
   • Add you to the waiting list for a specific event.
   • Determine your position in the queue.
   • Notify you when tickets become available.
   • Provide a link or instructions to purchase tickets within a specified time.

1. Provide and manage ticket sales
   
   • Process your orders and payments.
   • Issue tickets and confirmations.
   • Communicate changes, cancellations, or important event information.

1. Customer support
   
   • Respond to your questions and requests.
   • Handle complaints and refunds.

1. Marketing (if you consent or where otherwise lawful)
   
   • Send emails about similar events or services.
   • Offer promotions, presales, or discounts.
   • You can opt out at any time (see Section 7).

1. Legal and security purposes
   
   • Prevent fraud and misuse of our services.
   • Comply with legal obligations (e.g. tax, accounting).
   • Enforce our terms and conditions.

If you are in the UK, EU, or EEA, we process your data based on:

• Contract: To provide waiting list services and sell you tickets you request.
• Consent: For marketing communications where required by law.
• Legitimate interests: To manage waiting lists, improve our services, and protect against fraud, where your rights do not override those interests.
• Legal obligation: To comply with applicable laws and regulations.

We may share your data with:

• Payment processors (e.g. Stripe, PayPal) to process transactions.
• Event organizers/venues when necessary to manage access, security, or legal requirements.
• Service providers who help us operate (email providers, ticketing platforms, IT and hosting providers, customer support tools).
• Professional advisors (lawyers, accountants) where needed.
• Authorities when required by law or to protect our rights.

We require all third parties to respect the security of your personal data and to process it only for specified purposes.

We do not sell your personal data to third parties.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Request deletion of your data (subject to legal obligations);
• Restrict or object to certain types of processing;
• Withdraw consent where processing is based on consent (e.g. marketing);
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at [Privacy/Support Email] with your name, contact details, and your request.

Opting out of marketing
You can opt out of marketing emails at any time by:

• Clicking the “unsubscribe” link in our emails; or
• Contacting us at [Privacy/Support Email].

If you opt out, we may still send you non‑marketing messages, such as waiting list notifications and important information about your tickets or events.

We keep your personal data only as long as necessary for the purposes set out in this policy, including to:

• Manage waiting lists and ticket purchases;
• Provide customer support;
• Meet legal, accounting, or reporting requirements.

Typical retention periods:

• Waiting list information: up to [X months] after the event date or until you ask us to remove you from the list, whichever is sooner.
• Transaction records: up to [X years] to comply with tax and accounting laws.

When we no longer need your data, we will delete or anonymize it.

If you use our website/app, we may use cookies and similar technologies to:

• Make the site work properly;
• Remember your preferences (e.g. language);
• Understand how people use our site (analytics).

Where required by law, we will ask for your consent before placing non‑essential cookies.

You can manage cookies through your browser settings, but disabling some cookies may affect site functionality.

If we transfer your personal data outside your country (e.g. to service providers in other countries), we will:

• Use appropriate safeguards (such as standard contractual clauses or equivalent measures), and
• Take steps to ensure your data is protected to a standard similar to that required in your jurisdiction.

You can contact us for more details about specific safeguards.

We use appropriate technical and organizational measures to protect your personal data, including:

• Encryption in transit where appropriate;
• Access controls and authentication;
• Secure data storage;
• Staff training and confidentiality obligations.

However, no system is 100% secure, so we cannot guarantee absolute security.

Our services are not intended for children under [16/18 – choose depending on your jurisdiction]. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it where required.

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top and, where appropriate, notify you by email or via our website.

Your continued use of our services after changes are made indicates your acceptance of the updated policy.

For questions, concerns, or to exercise your privacy rights, contact:

• Email: info@strinesnightingale.com

If you are in the UK/EU/EEA and are unhappy with how we handle your data, you may also have the right to complain to your local data protection authority.